Return & Refund Policy

🔁 RETURN & REFUND POLICY

Return & Refund Policy – Soba Creations

We carefully inspect and pack every product before dispatch. To ensure fairness and reduce misuse, we follow a strict return policy.

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✅ Return Eligibility

Returns are accepted only in the following cases:

• Product is damaged

• Product is defective

• Product received is incorrect

📌 The issue must be reported within 24 hours of delivery.

📧 Email: sobahelp@sobacreations.com
📱 WhatsApp: +91 8583810349

⚠️ Unboxing video is mandatory (continuous video without cuts).

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❌ Non-Returnable Items

Returns will not be accepted for:

• Change of mind or personal preference

• Color or design expectation mismatch

• Minor color variation due to screen settings

• Delay in reporting (after 24 hours)

• Products without proper proof

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💰 Refund Process

• Approved refunds are processed within 5–7 business days

• Refunds are made to the original payment method

• Shipping & COD charges are non-refundable

• COD refunds are processed via UPI or bank transfer

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🚫 COD Refusal Policy

If a COD order is refused at delivery, it will not be eligible for refund or re-shipment.

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📌 Final Decision

All return and refund decisions are at the sole discretion of Soba Creations.